Shopping Cart

FAQ

Below are frequently asked questions, you may find the answer for yourself

-Will there be custom and international duty fees?

Even though it cost our company a lot more money to ship out the items individually but we feel like it is the right thing to do for our customers. We also try to report the value of the items at a  lower cost in order to avoid custom duty and tax thresholds. This is way, you don’t have to pay unnecessary fees incurred by customs and duty. Please be rest assured all of your products will arrive.

Where do you ship to?

We use well known international carriers to ensure your order gets to you quickly and securely. We also provide real time shipping rates from USPS to give you the most economic options for your needs.

-How can I track my order?

Tracking number will be generated and provided once the parcel has been shipped from our manufacturing facilities. You can also request a tracking number at info@rc-la.com.

-I haven't received my order yet, what shall I do?

Please understand your order is processed immediately after the orders are placed. However, we ask for 3-5 business days for us to prepare and ship your item due to the high volume of orders. We process our orders from Chatsworth, California. Our worldwide shipping generally takes around 6-18 business days from the shipment date. Time frame may vary depending on which country the package is being delivered to since it may be international shipping from our manufacturing facility.

Please check with the carrier and the tracking number we have provided you in the shipping confirmation email (check junk/spam if you did not receive one) Or contact us at info@rc-la.com and we will be more than happy to update you on the progress of your order and estimated delivery date.

-How long until I get my order?

Shipping time depends on the country you are from. Our manufacturing facilities is located in Chatsworth, California. Depending on the shipping option you selected at checkout shipping times can range from 4 business days to 12 business days.

-How can I contact you?

You can send us an email to info@rc-la.com
We respond to emails within 1 business days (none weekends/holidays)

-Do you accept returns?

Yes! We accept returns. For more detailed policy please check our Refunds & Returns page

- Can I Cancel my Order?

Unfortunately we cannot cancel your order since we process every order right away. This is to ensure fastest delivery period for our customers. Hence we cannot cancel a order if it is already being processed for shipping. However, we can certainly refund the product if you are not happy with the product you received.

Newsletter